Refund policy
Most Bunny & Red products are made to order especially for you. Making products only when they are ordered helps us avoid unnecessary inventory and waste, but it also means our return process is a little different from that of a traditional retail store.
30-Day Fit Guarantee
Wrong size? We’ll send a replacement at no additional cost.
Apparel displaying the 30-Day Fit Guarantee on its product page at the time of purchase is eligible. If the size you ordered isn’t right, contact Bunny & Red within 30 days of delivery.
What the Fit Guarantee covers
- One size replacement per eligible item
- Same design
- Same garment style
- Same color
- A different currently available size
- Bunny & Red covers the replacement item and standard shipping
How to request a size replacement
Email us at help@bunnyandred.com within 30 days of delivery.
Please include:
- your order number
- the size you originally ordered
- the replacement size you would like
No photo is needed for a simple size replacement.
No need to send the original item back. Keep it, gift it, or pass it along to someone you love.
What the Fit Guarantee does not cover
The 30-Day Fit Guarantee is a one-time size replacement benefit for apparel that displays the guarantee on its product page at the time of purchase. It is not a general change-of-mind exchange program, and it is not a money-back guarantee.
It does not cover ordinary requests to switch:
- color
- garment style
- design
- product
Damaged, defective, misprinted, or incorrect items are handled separately under “If something is wrong with your order.”
If something is wrong with your order
If your item arrives damaged, defective, misprinted, incorrect, or different from what you ordered, please contact us within 30 days of delivery.
Email us at:
Please include:
- your order number
- a brief description of the problem
- a clear photo showing the issue
We’ll review it and work with you to make it right.
When the problem is due to a production error or an incorrect item being sent, we will arrange the appropriate replacement or refund at no additional cost to you.
Ordinary returns, exchanges, and change of mind
Because most of our products are made specifically after an order is placed, we generally do not accept returns or exchanges simply because someone:
- changes their mind
- wants another color
- wants another garment style
- wants another design
- prefers another product
Please review the product description, Find My Size tools, and garment measurements carefully before ordering.
If the size isn’t right on apparel that displays the 30-Day Fit Guarantee on its product page at the time of purchase, that situation is handled separately under the Fit Guarantee above — not as an ordinary return.
If we send you a size, color, or product different from what you ordered, that is an order issue rather than a Fit Guarantee claim. Please contact us and we’ll help make it right.
Questions before ordering?
We would rather help before an order is placed than leave you uncertain afterward.
If you have a question about sizing, a product, or your order, contact us at:
We are a family-run company, and a real person will read your message.
A final note
We want our policies to be clear, but we also know that unusual situations happen.
If something genuinely went wrong with your Bunny & Red order, please reach out. We will look at the situation fairly and do our best to help.
Nothing in this policy limits any rights you may have under applicable consumer law.