Refund policy
Most Bunny & Red products are made to order especially for you. Making products only when they are ordered helps us avoid unnecessary inventory and waste, but it also means our return process is a little different from that of a traditional retail store.
If something is wrong with your order
If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.
Email us at:
Please include:
- your order number
- a brief description of the problem
- a clear photo showing the issue
We’ll review it and work with you to make it right.
When the problem is due to a production error or an incorrect item being sent, we will arrange the appropriate replacement or refund at no additional cost to you.
Size, color, and change-of-mind returns
Because most of our products are made specifically after an order is placed, we generally cannot accept returns or exchanges because of:
- choosing the wrong size
- changing your mind
- preferring a different color or style
Please review the product description and size guide carefully before ordering.
If we send you a size, color, or product different from the one you ordered, that is different—please contact us and we will help.
Questions before ordering?
We would rather help before an order is placed than leave you uncertain afterward.
If you have a question about sizing, a product, or your order, contact us at:
We are a family-run company, and a real person will read your message.
A final note
We want our policies to be clear, but we also know that unusual situations happen.
If something genuinely went wrong with your Bunny & Red order, please reach out. We will look at the situation fairly and do our best to help.
Nothing in this policy limits any rights you may have under applicable consumer law.